FAQs

Q1: Are your products HALAL?

A: Our products not certified HALAL. However, we can confirm that they do not include any pork related ingredients as certified by the company.

While some of our food products do not have the local Halal certifications, we declare that all our products do not contain any pork products or pork derivatives of any sort. Most of our products are vegetarian and some are vegan. For more details please check the ingredients of our products as stated clearly in each product description.

Q2: Is the price in-store and website the same?

A: Yes, it is the same but depends on online/in-store promotions.

Q3: What forms of payment do you accept?

A: We accept credit card, e-wallet and ipay88

Q4: Where can I find the ingredients list for each product?

A: You may find the list under the ingredients tab for each product.

Q5: When do you pack and ship the items?

A: We're getting your order ready to be shipped. We will notify you when it has been sent.

Q6: Will my order come with a free gift card?

A: Yes, it is included

Q7: How much does the delivery cost?

A: Delivery cost will be RM15 (West Malaysia) but free delivery on orders above RM200 and RM30 (East Malaysia) but free delivery on orders above RM400.

Q8: What courier do you use?

A: We are using GD Express for nationwide shipping.

Q9: How long will the delivery take?

A: The delivery will take 2 to 5 working days.

GD Express provides detailed tracking that will allow you to track the progress of your delivery.

An e-mail with the delivery tracking information will be sent as soon as your order is dispatched. Please view our Delivery Page for the latest information.

Q10: How do I get same day delivery?

A: Order before 12pm on weekdays and you will be able to receive your order on the same day within selected areas in Klang Valley with additional charges RM25.00

*Not available on Sunday & Public Holiday.

Q11: What if I missed the cut off time?

A: We will process and deliver your order within the next working day, Monday to Friday.

Q12: Where do I find my tracking details?

A: Tracking details will be sent to your registered e-mail once your order is packed.

Q13: Do you accept returns or refunds?

A: We do, please refer our Terms & Conditions on returns and refunds.

Q14: Can I use my credit store during offer/promotion?

A: No. You may choose to either have an offer price or to redeem store credit.

Q15: Can I use my gift card during offer/promotion?

A: Yes, you may. Do select gift card upon checkout and you have to pay for the balance (if any).

Q16: Will you include printed invoice in my order?

A: No. We will send invoice through e-mail only once confirmed order.

Q17: Can I collect my online order at the shop/boutique?

A: No. You have to self-collect at our warehouse in Petaling Jaya. You should receive an address via e-mail once confirmed order.

Q18: What should I do before pickup my order?
A: Please contact 60 12-934 7551 for pickup arrangement. Strictly NO walk-in without prior notice. Proof of identification and order confirmation needed upon collection.

Q19: How can I contact Whittard Malaysia?

A: You can email us at info@whittard.com.my or WhatsApp us at 012-934 7551 during business hours from 9am to 5pm (Monday to Friday).